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This is the first time that I have worked with Murray & Willis and overall I would recommend them for projects of this nature. The project involved a full refurbishment of all guest areas whilst the hotel was fully operational. Murray & Willis worked very closely with the hotel staff and Client direct suppliers to ensure displacements, disruption and guest complaints were minimised. This sometimes extended to minor adjustments to the phasing plans to the agreement and benefit of all parties.

Overall, Murray & Willis were focussed on getting the job done to the satisfaction of all concerned and did not focus on blame or contractual issues. They were forward looking, suggesting viable alternatives to problems that arose on site. This extended to negotiating final costs which were agreed in a relatively short time period.

Regarding the correction of defects, these have been attended to in a timely manner, whilst working closely with the hotel to minimise any disruption.

In summary, I found the team at Murray & Willis to be pro-active, friendly and easy to work with, including their senior management team. I would recommend them for inclusion on any tender/negotiation shortlist for projects of this nature and would gladly work with them again in the future.



Richard J Wibberley, Senior Project Manager, WT Partnership, Crowne Plaza Hotel, Leeds

Murray and Willis Ltd carried out extensive alterations to an existing office building to accommodate additional staff in an open plan environment. The project involved working outside office hours to ensure limited disruption to the current occupants over a period of around 2 months.

All the team members I encountered were extremely professional and helpful and the work was carried out to a very high standard. They showed great flexibility in terms of changes during and after the project. They caused very little disruption to operations and were always very quick to respond to any issues raised.

All occupants of the new space were very pleased with the result and we have had many others trying to move into the new space!

Ruth Hallam, Chief of Staff, Office of the President & Principal, King’s College London

The recent refurbishment of the 5th Floor of the James Clerk Maxwell Building for King’s College London, has provided another example of Murray and Willis Ltd ability to deliver outstanding results for clients, at an agreed cost, whilst complying with all relevant standards.

I would have no hesitation in recommending them for similar projects to other clients.

Ian Hible, Black Pear Projects, Project Manager, Kings College London

Murray & Willis have a long established relationship with Daniel Thwaites carrying out numerous refurbishment projects across the portfolio, I would like to thank them again on behalf of the group for the outstanding work carried out at our Aztec Hotels & Spa in Bristol, under the circumstances working in a fully operational business their craftsmanship, quality & eye for detail was second to none, along with the teams constant positive & helpful attitude

Will Day, Group Technical Services & Building Quality Manager, Daniel Thwaites PLC

Great guys and a pleasure to have on site throughout the 2-3 week programme. Look forward to working with again.

Paul Lewis, Building Services Manager, Virgin Active Health Clubs, Rustington

Dave Marson and Steve Sutton are a pleasure to work with their can do attitude

Ritchie Taylor, Mistral TS Ltd. Co-operative Clifton

I would like to thank the entire project team for the work that has been undertaken. There have been a couple of issues which have required us all to work together in order to find a solution and solve them quickly and efficiently. I would like to further thank Will and the site team from Murray & Willis for being able to deliver this project to a high standard especially under the circumstances faced.

James Turner, Project Manager, HSBC Bank Plc, HSBC Hull

Jacksdale launched successfully last Friday so on behalf of CEC I would like to take this opportunity to thank all involved for delivering this refit on time, on budget, to a high standard with no accidents

Richard Booth, Property Project Delivery Manager, Central England Co-operative Ltd. Co-operative Jacksdale

Well done gentlemen, thank you for your tireless commitment and excellent work.

David Preston, Senior Consultant, WT Partnership, Felbridge Hotel & Spa

I would like to thank the entire project team for the work that has been undertaken. There have been a couple of issues which have required us all to work together in order to find a solution and solve them quickly and efficiently.

I would like to further thank Will and the site team from Murray & Willis for being able to deliver this project to a high standard especially under the circumstances faced. Finally, I would like to thank the branch for being really supportive throughout the project. There have been a number of local challenges and changes which has put extra pressure on the staff and we are grateful for the patience and support you have shown during this time.

James Turner, Project Manager, HSBC Bank Plc, HSBC Welshpool

As you can appreciate any refurbishment of a busy hotel has the potential to be a real nightmare but I feel motivated to send you positive feedback in relation to the work your team have completed over the last 6 weeks.

The professionalism combined with the positive attitude, good humour and the understanding that we where still running a busy hotel was very much appreciated and refreshlingly different from other recent experiences we have had with contractors.

Chris Hill, Regional General Manager, Aztec Hotel and Spa Bristol

Murray & Willis have been involved in extensive refurbishment works here at The Stafford London 5* Hotel by Kempinski over the past several years, including the redecoration of the entire public areas within the main hotel. They produce an excellent quality finish.

Leon Baum, General Manager, The Stafford, London Kempinski Hoteliers

I would personally like to pass on my thanks for all the support you and your company have given us in 2011.

It’s been a tough but fantastic year in terms of results. The quality of work that you have also delivered has

been nothing but exceptional. I am very much hoping that 2012 onwards will also be as prosperous.

Please can you pass on my thanks to all your team and wish them the very best.

Matt Cove, HSBC Bank Plc, Supply Chain Contracts Manager

Murray & Willis have completed many successful projects over the years for the University and once again have finished on time and to budget, another great refurbishment project.

A big thank to Roger, Richard and the team at M & W

Andy Stone, Senior Project Manager, University of Birmingham

Murray and Willis delivered, as ever, a quality project, snag free, on time, in the most demanding of circumstances.

Well done, the branch staff were extremely delighted.

Ben Dean, Project Management for Edmond Shipway LLP

Murray & Willis were selected to carry out the refurbishment of Peterborough Museum & Art Gallery, a Grade II listed building. The work included the restoration of the main public areas, preparation of exhibition galleries, major structural works; complete replacement of the heating system and associated power/lighting installations.

The works were completed within the allotted four month window allowing the return of the collections to start as planned, despite the addition of unforeseen structural & cabling work.

It was refreshing to work with a building contractor that quietly got on with the job even though design changes had to be made. The quality of their work was to the highest standard resulting in a restored building that the client team are delighted with.

I have no hesitation in recommending Murray & Willis to your organisation.

Ron Watson, Head of Project Management, Haley Sharpe Design Ltd

Having dealt with Murray & Willis for over 15 years, I would recommend them without exception

They have undertaken a myriad of refurbishment and fit-out projects. I have found them to constantly deliver an excellent product on time and within budget.

Their commitment to the client, the quality of delivery and the combined experience of their staff repeatedly demonstrates a consistent, proactive approach and a professional ethos to every aspect of their service; client satisfaction is paramount.

Clive Layton, Director-Edmond Shipway- Nottingham

Just a quick note to thank you and all your teams efforts in completing the Cottons project on time and to your usual high standard (despite our best efforts to delay you!). The success of the job is in no small way due to your commitment, enthusiasm and eagerness to please. Once again it has been a pleasure working with you and we look forward to more projects in the future.

Could you also please pass on our appreciation to Pete – another key member of your team.

Steve Shaw, Company Property & Development Manager

This looks fantastic, top marks to Vincent, make sure we get quotes from these again.

Clive Witley, Premises Manager, Hamptons International Estate Agents

Murray & Willis proved to be very professional – as we knew they would be – bringing a ‘can-do’philosophy to a very limited time frame. Needless to say, the Guildford branch was handed over to us and opened on time.

Jonathon Morris, Senior Projects Manager at HSBC

We always use Murray & Willis for major refurbishment work. They are a very professional team and a pleasure to have around the place. A trademark of their work is cleanliness and tidiness which, as one of the premier hotels in Derbyshire, is very important to us, with guests invariably around. Just as importantly, Murray & Willis can always be relied upon to complete their projects on time.

David Hardman, proprietor, East Lodge Hotel, Rowsley, Matlock, Derbyshire

As an award-winning four-star hotel group with a great reputation for attention to quality and detail, Shire Hotels relies on contractors to deliver to the very highest standards. We choose to work with Murray & Willis as they meet deadlines, understand the challenges and have a team who work closely with our own in-house resource to ensure results that are exactly to the agreed specification.

Steve Shaw, Company Property & Development Manager, Shire Hotels Limited, Blackburn

Would you please pass on my thanks to everyone involved with these two projects. Queen Street looks wonderful and was completed on schedule, despite the initial problem we had with the strong-room. Churchill Way is superb.

The launch of the branch (including the mezzanine) was due on 27th November, but was ready on 6th November, three weeks early. The whole project took less than six weeks from beginning to end. This was all despite the initial concerns we had, having to make last minute design changes to accommodate the low beams and to bring the roof of the extension up to our required security standards.

What was particularly amazing was the tiny number of snags on both schemes: this is definitely the ‘A’ team!

Kevin Ash, Network Development, HSBC Bank on the complex refurbishment of its central Cardiff branches by Murray & Willis